Q. How do I contact customer service?
Mosey on over to the Contact Information page. It has all details!
Q. What are your customer service hours?
Our agents are available Mon to Fri from 9am to 5pm ET
Q. How much is shipping?
Simple! Orders are FREE! And no Minimum. Free Next Day Delivery NYC. For details, take a look at our Shipping Policy
Q. What's AutoShip?
Want savings? It’s simple, subscribe to a product and save 20% off with your first autoship order.. You’ll have the product sent to you each month on the day you’ve subscribed. You can pause, cancel, or change any part of your schedule. There's no charge to set up Autoship and we never, ever charge a membership fee.
Q. How long does it take to my order?
You shouldn't have to wait to get your order! Orders placed by 2PM EST will usually ship the same day, and most customers receive their orders within 1-3 days.
Q. Can i track the status of my order?
But of course! Simply go to Your Account to get the latest on your order status. Of course you can also call us and we'll check it for you! We'd love to hear from you.
Q. Who will be delivering my order?
We don't skimp on shipping. We ship via UPS, FedEx and other premium carriers to provide you with the fastest and most reliable service available.
Q. Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave it at your door or with your door man.
Q. Do you ship to P.O. boxes?
Sorry, at this time, we don't ship to P.O. boxes.
Q. Do you ship to CANADA, OR REMOTE AREAS OF ALASKA & HAWAII.
Sorry, at this time free delivery not available to Canada, or remote areas of Alaska & Hawaii.
Q. Do you charge sales tax?
We charge sales tax for items shipped to destinations in the following states: California, Florida, Indiana, Massachusetts, New York, Nevada, Pennsylvania and Texas.
Q. Do you ship internationally?
Not yet! At this time we only ship within the contiguous US.
Q. What is your Return Policy?
We want you happy so it's the best in the business. Read our Return Policy